CPD IN THE NEWS

Mother Jones - April 9, 2015, by Josh Harkinson - Until recently, your typical banker was someone whose main job was to accept deposits, cash checks, and dispense basic financial advice. But now that job hardly exists anymore—at least not as we once knew it. Today's front-line bank workers—tellers, loan interviewers, and customer-service reps—earn far too little money to be considered "bankers" in the traditional sense of the word. And though they still collect and dispense money, their main job involves hawking credit cards and loans you probably don't need.

Many rank and file bank workers are seeing lower wages and more pressure to hawk financial products.

Rank-and-file bank workers are both causes and symptoms of America's widening economic divide, says Aditi Sen, the author of Big Banks and the Dismantling of the Middle Class, a report released today by the Center for Popular Democracy. Based on union organizer interviews with hundreds of workers in the industry, Sen found that front-line bank workers often face quotas for hawking potentially exploitive financial products, often to low-income customers, even though the workers themselves barely qualify as middle class. "We can definitely see bank workers as part of the same continuum of issues facing all low-wage workers," she says.

Banks are, of course, notorious for squeezing profits from their employees and customers. In 2011, the Federal Reserve Board fined Wells Fargo $85 million for forcing workers to sell expensive subprime mortgages to prime borrowers. And in late 2013, a judge slapped Bank of America with a $1.27 billion penalty for its "Hustle Program," which rewarded employees for producing more loans and eliminating controls on the loans' quality.

Yet, by some accounts, these sorts of practices are getting worse. In a 2013 study by the union-backed Committee for Better Banks, 35 percent of low-level bank workers surveyed reported increased sales pressure since 2008, and nearly 38 percent stated that there was no real avenue in the workplace to oppose such practices. One HSBC bank employee, according to the study, reported that workers who failed to meet their sales goals had the difference taken out of their paychecks.

The increasing sales pressure comes at a time when the fortunes of the banks and their low-level workers have diverged widely. Bank profits and CEO pay have rebounded to near record levels while wages for front-line workers are stuck in the gutter.

And that's not all. Nearly a quarter of bank workers surveyed in 2013 reported that their benefits had been cut since 2008, and 44 percent reported that their medical and life insurance was inadequate. A recent University of California-Berkeley study found that 31 percent of bank tellers' families rely on public assistance at an annual cost of $900 million to taxpayers.

There are several factors in all of these woes. Mergers and consolidation have led some retail banks to shutter branches and lay people off. Many banks have outsourced customer-service jobs to overseas call centers, and the rise of internet and smartphone banking has further slashed demand for flesh-and-blood tellers. In other words, it's basically the same mix of foreign and technological competition that has concentrated wealth and depressed middle-class wages throughout the economy. And it means that banks can get away with paying people less, and demanding more in return.

But now the Committee for Better Banks is trying to cultivate common cause between low-level bank workers and the customers they're forced to target. The interviews featured in the new report show that many bank workers strongly oppose the sales quotas as unfair and exploitive. For instance:

A teller at a top-five bank reports that she is subject to stringent individual goals on a daily basis: If she does not make three sales-points (selling someone a new checking, savings, or debit card account) each day in a month, she gets written up.

Customer service representatives at a call center for another major bank report that each individual has to make 40 percent of the sales of the top seller to avoid being written up. Selling credit cards counts more towards sales goals than helping someone open up a checking account or savings account, thereby crafting skewed incentives based on the profitability of a product sold, not on how well it matched the needs of a customer.

"There was one guy who had three credit cards and I ended up pushing a fourth on him, even though I knew that was not good for him."

"A lot of time people would call and already have one, two, or three credit cards with us," says Liz, a member of the Committee for Better Banks who worked in a Bank of America call center for five years and did not want to give her last name. "They might have a situation where they are low on funds and we end up pushing another credit card on them. There was one guy who had three credit cards and I ended up pushing a fourth on him, even though I knew that was not good for him; he would just be in more debt. But if didn't, I would end up being put in a reprimand."

On Monday, members of the Committee for Better Banks will converge in Minnesota's Twin Cities to deliver a petition to bank offices demanding better pay and more stable work hours for rank-and-file workers, and an end to sales goals that "push unnecessary products on our customers."

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President Donald Trump’s unorthodox, dysfunctional behavior and decision-making may lead him to violate a whole slew of new norms if he announces a pardon Tuesday night, as he has said he might, for former Arizona Sheriff Joe Arpaio. Legal analysts and Dept. of Justice guidelines reviewed by TYT suggest that granting a presidential pardon to the controversial former sheriff would go against virtually every recommended criteria the DOJ has for appropriate pardon candidates.

Read the full article here.

Isaacson to sit on City Planning Commission

Author and former CNN CEO Walter Isaacson may be only a part-time resident of New Orleans, but Mayor Mitch Landrieu has appointed him to the City Planning Commission.

Isaacson, 64, who now heads the Aspen Institute in Washington, D.C., will replace lawyer Alexandra Mora in January.

The City Council approved the appointment Thursday.

“I'm deeply honored and excited about the prospect of helping to protect the city and plan for its future,” said Isaacson, who splits his time between New Orleans and Washington.

Isaacson, a New Orleans native, is also a former editor of Time magazine and the author of books about Steve Jobs, Albert Einstein, Benjamin Franklin, Henry Kissinger and the "group of hackers, geniuses and geeks (who) created the digital revolution."

He was vice chairman of the Louisiana Recovery Authority, the agency that oversaw the state’s rebuilding after Hurricane Katrina. He is also on the boards of Tulane University and the New Orleans Tricentennial Commission.

Landrieu also appointed Jason Hughes to the commission to fill the unexpired term of Nolan Marshall III, who left New Orleans in October for a job in Dallas.

Hughes’ tenure will end in 2021, while Isaacson's will end in 2023.

City Council condemns anti-Muslim rhetoric

At the end of a heated election season that has included calls from Republican presidential nominee Donald Trump to ban Muslims from entering the country, the New Orleans City Council approved a resolution Thursday condemning anti-Muslim rhetoric.

The resolution is part of a national effort by the liberal group Local Progress to get similar measures passed across the country

"We have seen dangerous levels of anti-Muslim and racist rhetoric as well as a rise in hate crimes," said Councilwoman LaToya Cantrell, a board member of Local Progress. "This rhetoric and violence is not only a threat to our communities but also a direct threat to us as U.S. citizens."

The resolution passed 6-0, with Councilman Jason Williams absent.

"Love really does trump hate," Cantrell said, echoing a slogan used by Democratic presidential nominee Hillary Clinton.

The resolution says the council "condemns all hateful speech and violent action directed at Muslims, those perceived to be Muslims, immigrants and people of color," "categorically rejects political tactics that use fear to manipulate voters or to gain power or influence" and "reaffirms the value of a pluralistic society, the beauty of a culture composed of multiple cultures, and the inalienable right of every person to live and practice their faith without fear."

Clinton is expected to easily carry New Orleans in Tuesday's election.

Jeff council backtracks, OKs disputed contract

The Jefferson Parish Council on Wednesday suspended a disputed ordinance in order to keep the parish's Carnival parades rolling in 2017, hiring a company owned by a local political consultant to build the grandstands from which revelers will cheer on the annual spectacle.

The council voted 7-0 to suspend a ban passed a year ago that would prevent parish contracts from being awarded to any firm partially owned by a consultant who had represented an elected official during a prior election.

That ordinance, which was proposed by Councilman Chris Roberts last November, is under challenge in federal court.

Buisson Creative, a firm owned by political consultant Greg Buisson, was the only firm to respond to the most recent request for proposals to provide the grandstands for the upcoming Carnival season.

Because of the pending legal challenge and the fact that no other proposals for the work were submitted, the council suspended the ban and also voted 6-0 to negotiate a contract with Buisson Creative. Roberts abstained from that vote.

The ordinance was controversial because some saw it as being aimed specifically at Buisson, who had just worked for Roberts’ political opponent in the prior election cycle.

Roberts dismissed the criticism, saying the ordinance was a good-government measure designed to prevent conflicts of interest by making sure those who worked on political campaigns did not then get contracts with parish government.

BGR: Its report to save taxpayers millions

The Bureau of Governmental Research put out a release last week taking credit for uncovering an issue that it said is "expected to yield millions in savings to taxpayers."

On Oct. 27, an Orleans Parish Civil District Court judge ruled in the city's favor on how to apply the formula for calculating pension benefits for city firefighters. The BGR release said the "matter stemmed from a 2013 report in which BGR revealed that the New Orleans Firefighters' Pension and Relief Fund was applying the benefits formula on more generous terms than those spelled out in state law."

The court order directs the fund "to apply the formula as set forth in law," the research group said. 

"According to a pension consultant's estimate, if the formula were properly applied to current employees alone, taxpayers would save roughly $1.3 million per year. But under the judgment, the formula is to apply to current retirees as well, increasing the potential savings," BGR said.

By Jessica Williams, Jeff Adelson, Chad Calder and Bruce Eggler

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The controversial federal program that clouded the HUD secretary's VP prospects gets a timely overhaul.

Julian Castro’s Housing and Urban Development Department announced significant changes Thursday to a federal program that sold delinquent mortgages to private investors — a move that mollified progressive critics who threatened to undermine his vice presidential prospects.

With three weeks remaining until the Democratic convention and Hillary Clinton’s campaign narrowing down its list of potential ticket mates, the U.S. housing agency said it is changing a controversial program to give delinquent homeowners a new chance to reduce the principal they owe on their mortgage. The changes also prohibit financial firms from giving up on trying to sell or recuperate decrepit properties the businesses would rather walk away from.

As HUD secretary since 2014, Castro had been under attack from by at least 11 Latino and populist groups for his oversight of the department’s “distressed asset stabilization program,” which sold struggling homeowners’ mortgages to hedge funds. Castro, they alleged, failed to deliver on a HUD promise to sell more mortgages to non-profit community groups instead of financial firms.

Started in 2012, the program’s two stated objectives are to help struggling residents while also clearing billions of dollars of bad debt off the agency’s books. But liberals have argued the program undermines homeowner protections, especially for people in low-income neighborhoods, as HUD sold mortgages to the same financial firms that exploited borrowers in the lead-up to the 2008-2009 recession.

The changes came not long after Castro surfaced on Clinton's short list of vice presidential candidates — along with Sens. Tim Kaine and Elizabeth Warren — leading to immediate speculation about the HUD secretary’s political motivations.

Warren was among those calling for major reforms to the program.

 “Given that Secretary Castro has only spent a brief time on the national stage, the black mark caused by the distressed asset issue stands out prominently on his record,” said Isaac Boltansky, director of policy research for Compass Point Research & Trading in Washington. He covers housing policy.

“There is no question that the left’s attack of this program generally — and Secretary Castro specifically — lowered the odds of him being tapped,” he said.

As severely-delinquent mortgages accumulated after the recession, the Federal Housing Administration, a division of HUD, needed to reduce debt liabilities to the government.

Under the program, delinquent loans held by banks but insured by the FHA are sold to new buyers, including hedge funds, private-equity firms and non-profit community groups. Through May 2016, HUD sold more than 105,000 FHA-insured loans valued at $17 billion, according to a report by the National Consumer Law Center.

Castro has not said much publicly about the program, which in recent weeks erupted into a politically-charged issue for the Obama administration, said sources with familiar with the situation.

The program was supposed to give struggling homeowners another chance to avoid foreclosure. But researchers following the program said that financial companies have used it to circumvent homeowner safeguards.

“If you have an option of selling your loan through [the] DASP, then you don’t have to go through state foreclosure procedures that have the consumer protections in them and actually help enforce FHA rules,” said Geoff Walsh, author of NCLC’s report. He previously worked as an attorney with Vermont Legal Aid, Inc. and specialized in housing, consumer and bankruptcy areas. “A lot of damage has been done,” he said.

The liberal groups held Castro responsible for the program’s flaws, even though it started before his tenure at HUD. But the groups immediately applauded HUD’s new changes to the program that they had advocated for.

Their website attacking Castro was still live on Friday, though it will be updated to reflect HUD’s changes, said Matt Nelson, managing director of Presente.org, which claims to be the largest U.S. online Latino organizing group.

Housing experts acknowledged that pressure from advocacy groups — which used the issue to question Castro’s progressive credentials — played a role in the revisions.

“But for his potential to be vice president, these changes probably don’t get made,” said Edward Gorman, head of community development for the National Community Reinvestment Coalition, whose members include nonprofits that buy DASP loans.

“It was the specific targeting of the secretary on this issue and the gathering of liberal senators in support that caused the [Obama] administration and the secretary particularly to take another look at this issue,” he said. “This will be fodder for Republicans. This will become a political issue.”

For Castro, it had already metastasized into an issue that clouded his vice presidential prospects. Widely regarded as one of the Democratic Party’s rising Latino stars, the former San Antonio mayor was targeted by a coalition of activist groups that recognized the leverage afforded to them by a presidential primary fight colored by questions about Clinton’s ties to Wall Street and Bernie Sanders’ populist, anti-Wall Street rhetoric.

“HUD has continually enhanced the DASP program by making improvements before every sale since 2014,” an agency spokeswoman said in a statement. “As a result, tens of thousands of families have been able to remain in their home or avoid foreclosure through the program.”

Maurice Weeks, a housing staffer at the Center for Popular Democracy, one of the groups supporting the attack on Castro’s handling of the DASP, said he is grateful to see the changes HUD announced. But his group will want to make sure the changes actually result in better conditions for communities.

“It became a political problem for Castro since he’s the head of that department,” Weeks said. “We didn’t set out to determine if Castro was a good VP candidate or not. Our focus was on homeowners across the country.”

By PATRICK TEMPLE-WEST

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